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Security & Serenity

Prepare your holidays serenely for your holidays in Languedoc

COVID-19 UPDATE

The Château is fully open with all facilities and services operating as normal but with reinforced hygiene protocols to ensure the safety of our guests. You can find out more information about this in our health charter below along with a list of frequently asked questions to help you plan your holiday.
 

FREQUENTLY ASKED QUESTIONS

How can I find out the latest travel restrictions for France?
We recommend checking with your own governments website and the French government website for the latest updates.
I am travelling from the UK, will I need to show proof of vaccination when I enter France?
Yes, a vaccine certificate must be shown and can be requested from the NHS website. The NHS App is recognised across the EU. Further information is available on the UK government here. If you are not vaccinated you will be required to show a negative test result and will be required to isolate for up to 10 days. 
Will I need to show a vaccine certicate to enter hospitality venues?
Yes French law now requires that people entering all hospitality venues must show proof of vaccination.
What is the cancellation policy should we decide not to travel?
Flexible rates for self-catering properties:
A 25% deposit is required at the time of booking with the balance due 28 days before your arrival or full prepayment for last-minute stays.
Free cancellation up to 28 days from check-in. Should you decide to cancel before 28 days we will return your deposit or issue a credit note against a future stay with us.
If cancelled between 28 and 15 days before check-in, 50% of the booking amount is charged and non-refundable*.
If cancelled 14 days before check-in or in the event of a no-show, 100% of the booking amount is charged and non-refundable*.
*Should we be able to re-book the property we will issue a refund based on this new amount.

Non refundable rates for self-catering properties:
100% pre-payment at the time of booking. NR rates cannot be modified, in case of cancellation, 100% of the amount paid will be retained by the hotel.

Flexible rates for hotel rooms:
Free cancellation up to 7 days from check-in. Should you decide to cancel before 7 days we will return your deposit or issue a credit note against a future stay with us.
If cancelled within 7 days of check-in or in the event of a no-show at the hotel, 100% of the booking amount is charged and non-refundable. 

Non refundable rates for hotel rooms:
100% pre-payment at the time of booking. NR rates cannot be modified, in case of cancellation, 100% of the amount paid will be retained by the hotel.
We advise all of our guests to take out travel insurance.
Can we organise Covid tests at the Château before we travel home?
Yes our concierge team will be happy to book your tests with a local lab 5 minutes from the Château. PCR tests are charged at 49€ per person and 29€ for rapid lateral flow tests.
If one of our party tests positive for Covid-19 before departure or during our stay, what is your policy?
Unfortunately we are unable to offer a refund at such short notice. Should we be able to rebook a self-catering villa we will issue a credit note against a future stay or a refund for the amount that we were able to recover.
Can we organize for meals to be delivered from the restaurant to our villa?
Yes our restaurant can deliver breakfast baskets or fresh bread and pastries can be collected from reception.  We also have a special take away lunch and dinner menu which can be delivered to your villa. Bbq packs and pizzas can also be pre-ordered.
Can we organize for shopping to be delivered to our villa?
Yes our concierge team will be happy to organize for shopping to be delivered from a local supermarket.

Best rates guaranteed on our website

By booking on our Official website, you are guaranteed to benefit from the best booking conditions :

  • Best available rates
  • Last available rooms
  • Secure payment at no extra cost
  • Immediate processing of your reservation

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